Tuesday, February 3, 2009

Wow Customer Service

As a trainer I often speak about the wow experiences you can create for your clients to keep them coming back... well on a recent trip to Bangkok I was the recipient of such service.

We arrived at the Lebua Hotel after a 10 hour flight, we were met at the taxi by a customer service team member who welcomed us to the hotel and took us immediately up to our room. On the way we were greeted by the front desk manager who also welcomed us and gave us his card in case we had any issues.

There was fresh water and a fruit basket in our room, all our paper work in regards to check in was done sitting on the couch, restaurant reservations made, tours explained etc.

It certainly was a different experience to one that I get at any other hotel and one that I will talk about for a long time.

What are you doing to create memorable experiences in your business?