As a trainer I often speak about the wow experiences you can create for your clients to keep them coming back... well on a recent trip to Bangkok I was the recipient of such service.
We arrived at the Lebua Hotel after a 10 hour flight, we were met at the taxi by a customer service team member who welcomed us to the hotel and took us immediately up to our room. On the way we were greeted by the front desk manager who also welcomed us and gave us his card in case we had any issues.
There was fresh water and a fruit basket in our room, all our paper work in regards to check in was done sitting on the couch, restaurant reservations made, tours explained etc.
It certainly was a different experience to one that I get at any other hotel and one that I will talk about for a long time.
What are you doing to create memorable experiences in your business?
Tuesday, February 3, 2009
Wow Customer Service
With a significant track record of success within the Victorian market, as CEO of Harcourts Victoria, Sadhana is focusing her boundless energy on growing the Harcourts Victoria franchise, and also developing the skills of Harcourts Victoria sales consultants. With a proven career built on strong leadership and highly effective people skills, Sadhana is without question one of the leading lights in the Australian Real estate world. She also enjoys an enviable reputation locally, nationally and internationally in the RE industry. She is also the founder of Links Fiji. A not for profit focused on improving the health of men, women and children in rural Fiji. www.sadhanasmiles.com